Thank
you for your purchase. We hope you are happy with your purchase. However, if you are not completely
satisfied with your purchase for any reason, you may return it to us for a full refund only. We support
return requests for refunds within 30 days from the date of payment. Please see below for more information
on our return
& refund policy.
感谢您的购买。我们希望您对您的购买感到满意。但是,如果您对您的购买不完全满意,您可以将其退还给我们,仅需全额退款。请参阅下文了解有关我们退货退款政策的更多信息
& 。
All
returns must be postmarked within
ten
(
1
0) days
of the purchase date. All returned items must be in new and unused condition, with all original tags and
labels attached.
所有退货必须在购买之日起
十
(
10
) 天内加盖邮戳。所有退回的物品必须是新的和未使用的条件,与所有原来的标签和标签贴。
To
return an item, please email customer service at order@xbbtoys.com to obtain a Return
Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely
in its original packaging and photos and/or videos of the items and let us know your order number. Our
customer service staff will determine the eligibility for your return request within 3 business days,
if return approved
then mail
your return
products to
the following address:
如需退货,请发送电子邮件至order@xbbtoys.com以获取退货授权(RMA)编号。收到RMA编号后,请将商品安全地放入原始包装中,并附上商品的照片和/或视频,然后告知我们您的订单编号。我们的客户服务人员将在3个工作日内确定您的退货申请的资格,
如果退货获得批准
,则 将您的退货产品邮寄
至以下地址:
xbbtoys.com
Attn:
Returns
收件人:退货
RMA
#
RMA编号
UNIT 616, 6/F., KAM TEEM
INDUSTRIAL BUILDING, 135
CONNAUGHT ROAD WEST, SAI WAN
HONG KONG
Please
note,
w
e
do not accept unauthorized returns
, and w
e
strongly recommend that you use a trackable method to mail your return
, because we will not be responsible for lost return/exchange.
请注意,
我们
不接受未经授权的退货
,我们
强烈建议您使用可追踪的方式邮寄退货
,因为我们不会对丢失的退货/换货负责。
If
the return is due to our problems (such as: incorrect products, quality problems of products), we will
provide a full refund for you;
如果退货是由于我们的问题(例如:不正确的产品,产品质量问题),我们将为您提供全额退款;
If
the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size),
the buyer should pay the freight.
如果退货是由于买家的问题(如:不喜欢/想要的项目,订购了错误的产品/尺寸),买方应支付运费。
No
restocking fee to be charged to the consumers for the return of a product.
消费者不收取退回产品的补货费。
REFUNDS
退款
After
receiving your return and inspecting the condition of your item, we will process your return. Please
allow at least
3-5 working
days
from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to
appear on your credit card statement, depending on your credit card company. We will notify you by
email when your return has been processed.
在收到您的退货并检查您的物品状况后,我们将处理您的 退货。请允许至少
3-5个工作
日从收到您的物品开始处理您的 退货。&
nbsp;退款可能需要1-2个结算周期才能出现在您的信用卡对账单上,具体取决于您的信用卡公司。& nbsp;当您的退货处理完毕后,我们将通过电子邮件通知您。
If
you haven’t received the refund within 7 working days, please check your bank account again. Then contact your
bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of
this and you still have not received your refund, please contact us at order@xbbtoys.com
Any
failed deliveries where packages are returned due to the following reasons will not be able to cancel the
listing or request a refund.
·
Insufficient
or incorrect address
·
International
shipping using P.O.BOX as the shipping address
·
Inability
to contact the recipient
·
Lost
or stolen packages marked as "Delivered" - Please file a claim directly with the express provider.
For
defective or damaged products, please contact us at the contact details below to arrange a refund or
exchange.
QUESTIONS
If
you have any questions concerning our return policy, please contact us at: