Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. We support return requests for refunds within 30 days from the date of payment. Please see below for more information on our return  & refund policy.
感谢您的购买。我们希望您对您的购买感到满意。但是，如果您对您的购买不完全满意，您可以将其退还给我们，仅需全额退款。请参阅下文了解有关我们退货退款政策的更多信息  & 。

RETURNS
返回

All returns must be postmarked within  ten  ( 1 0) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
所有退货必须在购买之日起  十  （ 10 ） 天内加盖邮戳。所有退回的物品必须是新的和未使用的条件，与所有原来的标签和标签贴。

RETURN PROCESS
回返进程

To return an item, please email customer service at order@xbbtoys.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and photos and/or videos of the items and let us know your order number. Our customer service staff will determine the eligibility for your return request within 3 business days, if return approved then mail your return  products to the following address:
如需退货，请发送电子邮件至order@xbbtoys.com以获取退货授权（RMA）编号。收到RMA编号后，请将商品安全地放入原始包装中，并附上商品的照片和/或视频，然后告知我们您的订单编号。我们的客户服务人员将在3个工作日内确定您的退货申请的资格， 如果退货获得批准 ，则 将您的退货产品邮寄   至以下地址：

xbbtoys.com

Attn: Returns
收件人：退货

RMA #
RMA编号

UNIT 616, 6/F., KAM TEEM
INDUSTRIAL BUILDING, 135
CONNAUGHT ROAD WEST, SAI WAN
HONG KONG

Please note, w e do not accept unauthorized returns , and w e strongly recommend that you use a trackable method to mail your return , because we will not be responsible for lost return/exchange.
请注意， 我们 不接受未经授权的退货 ，我们 强烈建议您使用可追踪的方式邮寄退货 ，因为我们不会对丢失的退货/换货负责。

Return Charge
退回费用

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
如果退货是由于我们的问题（例如：不正确的产品，产品质量问题），我们将为您提供全额退款;

If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.
如果退货是由于买家的问题（如：不喜欢/想要的项目，订购了错误的产品/尺寸），买方应支付运费。

No restocking fee to be charged to the consumers for the return of a product.
消费者不收取退回产品的补货费。

REFUNDS
退款

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least  3-5 working  days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
在收到您的退货并检查您的物品状况后，我们将处理您的 退货。请允许至少  3-5个工作  日从收到您的物品开始处理您的 退货。& nbsp;退款可能需要1-2个结算周期才能出现在您的信用卡对账单上，具体取决于您的信用卡公司。& nbsp;当您的退货处理完毕后，我们将通过电子邮件通知您。

If you haven’t received the refund within 7 working days, please check your bank account again. Then contact your bank or credit card company. It may take some time before a refund is official posted. If you’ve done all of this and you still have not received your refund, please contact us at order@xbbtoys.com

EXCEPTIONS

Any failed deliveries where packages are returned due to the following reasons will not be able to cancel the listing or request a refund.

· Insufficient or incorrect address

· International shipping using P.O.BOX as the shipping address

· Inability to contact the recipient

· Lost or stolen packages marked as "Delivered" - Please file a claim directly with the express provider.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

order@xbbtoys.com