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If it is a retail order, please place an order directly on our website and contact us if you need any support during the order process. If it is a custom order or a large order, let us know your request or application first. Secondly, we provide them at your request or at our suggestion. Third, the customer confirms the sample and pays the deposit to officially place the order. Fourth, arrange production, packaging and delivery.

Typically, retail orders take 12 to 15 days, including 3-5 days for order processing and packaging; Mass production takes an average of 14 to 20 working days. This is not a 100% time-out commitment, but a prediction based on data collected over a period of time. Because international shipping times are out of our control and may be delayed in some areas now affected by COVID-19. For more transportation information, you can check out our Transportation Policy on our website.

We have many years of experience in production and sales, as well as near-perfect customer feedback and buyback rates, which is enough to demonstrate the importance we attach to quality and customer service. All of our products are manufactured to advanced, fully automated digital production line standards, and there are always pre-production samples before mass production and comprehensive inspection before shipment. In addition, we offer a 3-year free warranty on all products sold, as long as there is no case of vandalism, we support this service.

If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you; If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight. No restocking fee to be charged to the consumers for the return of a product. For more information on returns and refunds, you can check our return and refund policy on our website.